Returns & Refunds
Clear support for secure access purchases.
Lockora smart locks are selected for real doors, real entry habits, and everyday protection. If your order arrives with an issue or does not fit your needs, our support path is built to keep the process calm, clear, and practical.
Before you return a smart lock.
Smart locks include security hardware, access components, keys, charging cables, mounting parts, and setup materials. Please keep the product, accessories, and packaging organized until your return request is reviewed.
- Contact support first. Do not send a product back before Lockora confirms the return instructions.
- Keep accessories together. Include lock body, strike plate, screws, keys, cards, cables, manuals, and any included components.
- Protect the item in transit. Pack the smart lock securely to prevent damage during return shipping.
Request return guidance.
Contact Lockora with your order information, item name, and a short note about the issue, fit concern, or reason for return.
Receive instructions.
Our support team will review your request and provide the next steps when the item is eligible for return review.
Send the item safely.
Use secure packaging and include all original components so the returned smart lock can be inspected without missing parts.
Refund review begins.
After the returned product is received, Lockora checks its condition and confirms the eligible refund outcome.
Designed to keep every access product accountable.
A smart lock is more than a standard accessory. It is a security product for doors, entry control, and daily access, so returned items must be handled with extra care.
Clean product condition
Returned smart locks should be clean, safely packed, and free from avoidable damage caused after delivery.
Complete components
Include all hardware, keys, cards, cables, mounting accessories, and printed materials that arrived with the order.
Installation review
If your concern relates to door fit, installation, or setup, contact us with photos before starting the return process.
Proof of purchase
Use the same order information connected to your Lockora purchase so support can locate the request quickly.
How refund review works.
Refund timing can vary by payment provider after Lockora confirms eligibility. Our team reviews the returned product condition, included accessories, and order details before a refund is approved.
- 1 Return is receivedThe package arrives at the return destination provided by support.
- 2 Inspection is completedLockora checks item condition, components, and order match.
- 3 Refund status is confirmedEligible refunds are submitted back through the original payment route.
Please contact Lockora first. Installed security hardware may require review based on condition, included components, and the reason for return.
Include the smart lock, mounting hardware, keys, cards, cables, manuals, accessories, and any original packaging available.
Email info@lockora.xyz or use the contact page with your order details, item name, and reason for return.
Shipping fee treatment depends on the return reason and order review. Lockora support will confirm the eligible refund details after inspection.
Contact us with photos of the package, product, and any affected components so our team can review the issue quickly.
Talk to Lockora support first.
Many smart lock concerns can be clarified with door measurements, installation photos, unlock method preferences, or setup details. Reach out before sending anything back so we can guide the right next step.