1. Information we may collect

Lockora may collect information you provide directly, information related to your store activity, and information needed to support purchases or customer communication.

• Contact details such as name, email address, phone number, billing address, and shipping address.
• Order details, product selections, payment confirmation information, delivery details, and purchase history.
• Messages you send to Lockora support about smart locks, installation questions, order help, or access-control guidance.
• Browsing information such as pages viewed, device details, approximate location signals, referral source, and store interaction data.

2. How we use information

We use information to operate the Lockora store, support customers, process orders, and provide a clearer shopping experience for smart locks and intelligent access products.

• To process orders, arrange shipping, confirm transactions, and provide customer service.
• To respond to questions about fingerprint locks, keypad locks, app-controlled locks, video door locks, access-control products, and accessories.
• To maintain store security, prevent misuse, troubleshoot technical issues, and improve page performance.
• To send service-related messages, order updates, support replies, and customer communications when appropriate.

3. Cookies and similar technology

Lockora may use cookies or similar technologies to help the store function, remember preferences, understand site performance, and support checkout and customer experience.

• Essential cookies help pages, cart functions, checkout, and account-related features work properly.
• Analytics cookies may help us understand how visitors use Lockora pages and product collections.
• Preference signals may help improve the shopping experience across visits.

4. Sharing information

Lockora may share information with trusted service providers that help operate the store, process payments, fulfill orders, provide shipping services, host technology, analyze performance, or support customer communication.

We do not present customer information as public content. We may also share information when required to comply with applicable obligations, protect the store, respond to valid requests, or address security concerns.

5. Payment and checkout

Payment details are handled through checkout and payment service systems. Lockora uses purchase and transaction information to confirm orders, support delivery, assist customers, and maintain accurate store records.

Please avoid sending full payment card details through email or general support messages.

6. Data security

Lockora takes privacy and store security seriously and uses reasonable measures designed to protect customer information. No online service can guarantee absolute security, but we work to keep customer information handled with care.

7. Data retention

We may retain information for as long as needed to operate the store, provide support, keep business records, meet legal or operational needs, resolve disputes, and maintain order history.

8. Children’s privacy

Lockora products and pages are intended for general smart-lock and access-security shopping by adults. We do not knowingly seek personal information from children.

9. Updates to this policy

Lockora may update this Privacy Policy from time to time to reflect store changes, service updates, or privacy practice improvements. The latest version should be reviewed on this page.